General Topics
Getting started with our helpdesk software
I created a ticket, when can I expect an answer?
Tickets created during our business hours receive a reply the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. We do our best to answer requests within 2 hours of receiving them.
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Your reply will be automatically added to the ticket.
Student Printing - How do I print while on campus?
From your personal device, printing is enabled via the CooleyLaw wireless network, using the Papercut service. More information on student printing is available here: https://itsupport.cooley.edu/general-info#h.p_VEZDu6Qn9ta5
Free Software
See this page for more information on free software applications and tools available to you as a student. https://itsupport.cooley.edu/general-info Microsoft Office Google Apps for Education
Cooley Connect
Cooley Connect is your base for everything Cooley. All your tools can be accessed through Cooley Connect.Start at https://connect.cooley.edu or go directly to https://signin.cooley.edu - Click the Cooley Connect tile after logging in.
Microsoft Office
Does Cooley Law School offer Microsoft Office for students? Yes, you will have to register using your Cooley email address. Your Cooley password is used to log in.You will find the MS 365 link after signing in at https://signin.cooley.edu Find more information https://itsupport.cooley.edu > Gener...
What is my personal Webex Room?
Every Cooley student receives a Webex account as part of their Cooley account. Activate the account by logging in at https://cooley.webex.com Your personal Webex link is [https://cooley.webex.com/meet/_your\_username_\]You can schedule Webex meetings through your Cooley Google Calendar.
What is included in my Cooley Google Workspace account?
After you log in to your Cooley Gmail account in a browser, you will find the Google Apps menu in the upper right corner of the main screen. Use Google Drive to back up all your important documents. Install Google Drive File Stream to have access to your Drive files from your File menu.
Password Criteria
Your Cooley password is used to access Cooley Connect, your Cooley email, Papercut Printing, the CooleyLaw wireless network, Canvas, etc. Your Cooley password must have at least 14 characters. It must include 3 of the following 4 types of characters: lower case letters upper case letters a...
Cooley Wifi
Cooley Guest WiFi
Guest WiFiThe intention of this service is to provide wireless access to guests attending events on campus.Connecting to the guest wifi service consists of two simple steps.1. Let guests know they can connect to the CooleyLaw-Guest wireless network using the passkey welcomeguests​​2. Once connect...
WiFi Setup and Troubleshooting
Cooley Law School offers wireless (WiFi) service across all campus locations. Our wireless system uses 802.1X authentication, which means you will have to set up your device to authenticate using your Cooley email address. It is important that you enter your full email address (i.e. username@cool...
Cooley Wifi
From your available networks select CooleyLawLogin with your complete Cooley email address and your Cooley password.More detailed information for different device types is available at https://itsupport.cooley.edu Click on the Wifi button.Please reply to this ticket if this does not resolve your ...